After NGOsource or one of its Global Partners sends the NGO an introductory email, the NGO will have up to 2 weeks to complete the questionnaire and submit its documents. This time frame takes into consideration the technological limitations that many NGOs face. During this period, the global partner assigned to the NGO will send regular reminders to log in. If an extension is needed, the NGO is encouraged to contact the support staff to request an extension.
During this critical phase, if the NGO is persistently unresponsive, NGOsource will contact the grantmaker to inform them of the situation. We will usually ask the grantmaker to help by reaching out directly to its intended grantee to encourage the NGO to take action.